As sophisticated as rail services have become, the hyper-connected nature of this mode of travel means that even the slightest hitch with one train or line can have a knock-on effect on the overall timetable.
Train operators meticulously prepare for such eventualities. Part of their fastidious response in such a situation is to keep the passengers regularly informed. As a result, over the last couple of decades both network (infrastructure) and train (service) operators have invested greatly to advance Passenger Information Systems (PISs).
It wasn’t just Smiths Interconnect’s superior technology that comforted the China based manufacturer for high-speed train. The customer was also impressed with the project team’s proactive and collaborative approach to service. The customer wanted to incorporate the M12 connectors into their cabinets quickly and Smiths Interconnect’s sales and engineering teams responded promptly to requests for technical information, samples, and on-site support.
Further, the team drew on their market-leading knowledge of ruggedised connector technology to help the customer reconfigure their PIS cabinet to better meet their requirements and offered other valuable suggestions such as a colour mark identification and improved instructions to speed up their assembly process.
The win-win collaboration has given the China based manufacturer for high-speed train an important competitive advantage through a reliable and durable interconnect solution, and for the passengers a reliable information system to enable them to have a pleasant and satisfactory travelling experience.